Don't call me, because I can't call you

After over 24 hours, including TM spending 7 hours in the Sprint/T-Mobile store this afternoon, I still do not have a working phone. Sure, they say just switch your SIM card and follow the prompts and your shiny new phone will be all ready to go, but the truth is, it doesn't work that way. It is actually faster to shop, test drive, and purchase a car. Having done that fairly recently I can say that without hesitation. I am becoming resigned to the fact that I may never have a phone. Everything is transferred from my old phone, but no matter what anyone does, it cannot connect to the internet, so no texts or phone calls. If you need to get a hold of me, email J. (but don't call since he doesn't have a working phone, either) or text a child. How anyone could possibly call them the best wireless carrier is beyond me. It seems you should actually provide working wireless service in order to earn that title. If you were thinking of switching to T-Mobile, save yourself a whole lot of trouble and choose another carrier. And my children wonder why I put off getting a new phone. I knew it was going to be a hassle, but this exceeds my wildest expectations. (Oh, and don't bother clicking those embedded links, I just put them there in order for the search engines over at T-Mobile will find this post and see how exceedingly pleased I am with their service.) Once... if... I ever have a working phone again, customer service and I will be having a little chat. 

Comments

Anonymous said…
Try Mint Mobile. Could not have been an easier transition to a new carrier and phone.
3/17/2021 10:30 PM
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